Last Updated: February 25, 2024
Welcome to Velvet Cart. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully.
1. Acceptance of Terms
By accessing, browsing, or using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our services.
2. Eligibility
You must be at least 18 years old to use our services and make purchases. By using our website, you represent and warrant that:
- You are at least 18 years of age
- You have the legal capacity to enter into binding contracts
- All information you provide is accurate and complete
- You will comply with all applicable laws and regulations
3. Products and Services
Product Descriptions: We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is completely accurate, current, or error-free.
Availability: All products are subject to availability. We reserve the right to discontinue products at any time without notice.
Pricing: Prices are displayed in US dollars and are subject to change without notice. We reserve the right to correct pricing errors.
4. Orders and Payment
Order Acceptance: Your order constitutes an offer to purchase products. We reserve the right to accept or decline any order for any reason.
Payment: Payment is due at the time of order. We accept major credit cards, PayPal, and other approved payment methods. All payments must be authorized by the cardholder.
Order Confirmation: You will receive an email confirmation once your order is processed and accepted.
Pricing Errors: If a pricing error occurs, we will contact you to confirm the correct price or cancel the order.
5. Shipping and Delivery
Shipping Policy: We ship to addresses within the United States. Shipping costs and delivery timeframes vary by location and shipping method selected.
Delivery: Delivery dates are estimates only. We are not liable for delays caused by shipping carriers or circumstances beyond our control.
Risk of Loss: Risk of loss and title to products pass to you upon delivery to the shipping carrier.
6. Returns and Exchanges
Return Policy: We accept returns within 30 days of delivery for unworn, unwashed items in original condition with tags attached.
Return Process: Contact our customer service to initiate a return. You are responsible for return shipping costs unless the item is defective or we made an error.
Refunds: Refunds will be processed to the original payment method within 5-10 business days of receiving the returned item.
Exchanges: We offer exchanges for different sizes or colors subject to availability.
7. User Accounts
Account Creation: You may create an account to enhance your shopping experience. You are responsible for maintaining the confidentiality of your account credentials.
Account Security: You must notify us immediately of any unauthorized use of your account.
Account Termination: We reserve the right to terminate accounts that violate these Terms or engage in fraudulent activity.
8. Intellectual Property
Our Content: All website content, including text, images, logos, and designs, is owned by Velvet Cart or our licensors and is protected by copyright and trademark laws.
Limited License: We grant you a limited, non-exclusive license to access and use our website for personal, non-commercial purposes.
Prohibited Uses: You may not copy, reproduce, distribute, or create derivative works from our content without written permission.
9. Prohibited Activities
You agree not to:
- Use our website for any unlawful purpose or in violation of these Terms
- Attempt to gain unauthorized access to our systems or other users' accounts
- Upload or transmit viruses, malware, or other harmful code
- Engage in fraudulent transactions or chargebacks
- Interfere with the proper functioning of our website
- Harvest or collect user information without permission
10. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
11. Disclaimers and Limitations of Liability
Warranty Disclaimer: Our products and services are provided "as is" without warranties of any kind, either express or implied.
Limitation of Liability: To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services.
Maximum Liability: Our total liability for any claim shall not exceed the amount you paid for the specific product or service giving rise to the claim.
12. Indemnification
You agree to indemnify and hold harmless Velvet Cart, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.
13. Governing Law and Dispute Resolution
Governing Law: These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.
Dispute Resolution: Any disputes arising under these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Class Action Waiver: You waive any right to participate in class action lawsuits or class-wide arbitration.
14. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
16. Changes to Terms
We may update these Terms from time to time. Material changes will be communicated through email or website notice. Your continued use of our services after such notice constitutes acceptance of the updated Terms.
17. Contact Information
If you have questions about these Terms, please contact us:
Email: Support@velvetcarts.shop
Phone: 1-800-GENTLEMAN
Address: 123 Fashion Avenue, New York, NY 10001
We will respond to your inquiries within 5 business days.
Google Ads & Business Policy Compliance
Our business operations and advertising practices strictly comply with Google Ads policies and Google Business policies. We maintain transparency in all business dealings and adhere to the following standards:
- Accurate product descriptions and honest advertising claims
- Clear pricing and shipping information
- Secure payment processing and data protection
- Fair return and refund policies
- Compliance with consumer protection laws
- Proper business licensing and registration